FAQ
Cardigan helvetica sriracha, portland celiac truffaut woke
Refund
You can request a refund by contacting our support team within 14 days of receiving your order at support@globalgemsstones.com.
Refunds are available for non-customized, unused items returned in original condition and packaging.
Refunds are typically processed within 5–7 business days after we receive and inspect your returned item.
Yes, the product cost will be refunded. Shipping fees may be non-refundable unless the return is due to our error.
Delivery
Delivery times vary by location but typically range from 3 to 10 business days.
Yes, express shipping options are available at checkout for faster delivery.
Absolutely! Once your order is shipped, you’ll receive a tracking number via email.
If your delivery is delayed beyond the estimated timeframe, please contact our support team for assistance.
Shipping & Returns
Yes, we ship worldwide. Shipping fees and delivery times vary depending on your location.
Email us at returns@globalgemsstones.com with your order number and reason for return to initiate the process.
Buyers are responsible for return shipping unless the item arrived damaged or incorrect.
Yes, we offer exchanges for the same or similarly priced items. Contact us to arrange an exchange.
Payment
We accept Visa, MasterCard, American Express, PayPal, and select digital wallets.
Yes, all transactions are processed securely using industry-standard encryption.
Currently, we do not offer installment plans, but we’re working on flexible payment options.
Payments can be declined due to incorrect information or card issuer restrictions. Try again or contact your bank.
Amazing Value Every Day
Items prices that fit your budget
Successful Customer Service
We work with a focus on 100% customer satisfaction.
All Payment Methods
Don't bother with payment details.
